Google has unveiled significant updates to its Customer Engagement Suite at Google Next 2025, positioning it as an end-to-end AI CX application. The enhanced suite features 30 high-definition voice models, a unified Conversational Agents console, and integration capabilities with various business systems. Lisa O'Malley, Senior Director of Product Management for Google Cloud AI, highlighted new features including human-like voices, emotional comprehension, and CRM system integration. The suite's cornerstone components - Conversational Agents, Cloud CCaaS, Agent Assist, and Conversational Insights - received major upgrades, demonstrating Google's expansion beyond traditional CCaaS offerings into broader customer engagement solutions.