Seamless IT Excellence

Empowering emerging enterprises. Providing localized solutions to problems worldwide in real-time, thereby having a global impact.

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Remote Desktop Support

With Justo, you gain access to an expert IT team who helps resolve your technical challenges swiftly, 24/7. We help alleviate IT-related stress, allowing you to focus on your business.

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Server & Cloud Support

You can confidently navigate the complexities of these environments (on-premise vs. cloud) with our expert team, which encompasses managing, monitoring, and maintaining your server infrastructure.

Additionally, our Cloud Support Services empower emerging enterprises leveraging the power of cloud computing, busting a few myths en route.

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IT Infrastructure Management

Scattered IT infrastructure can be a significant hurdle, especially for emerging enterprises who want to scale globally. Our experienced team understands those intricacies and provides services and guidance on selecting the right technologies, establishing connectivity and implementing best practices, resulting in significant benefits.

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Integration &Automation

When we say we provide integrations, we mean it - any kind, any complexity. We deliver customized solutions tailored to your needs by analyzing your existing infrastructure and understanding your workflows.

Automation is another key offering where we identify repetitive tasks, manual processes, and bottlenecks that hinder productivity & efficiency, and we design automation solutions that accelerate operations, reduce errors, and free up valuable resources.

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Really Remote; Truly Supportive

The Problem:

Our client a recruiting solutions company based out of New Jersey was in deep tech trouble last year, with the cost of the internal IT team sky-rocketing. The situation was so unsatisfactory that there was no one to do a full KT (Knowledge Transfer) of their legacy systems as Justo took over the reins of their IT services.

The Solution:

After an initial transition period of several technical issues and unforeseen and therefore unplanned for scenarios with some unattended monthlong tickets, Justo overcame all kinds of challenges and streamlined operations ultimately bringing down ticket resolution from 1 month to 24 hours and in the last quarter, improved it to just 8 hours.

Highlights:

  1. Bringing down SLA of initial response down to 15 minutes, 100% of the time. Yes, we have 1 very happy client.
  2. Learning software as deeply as possible to ensure smooth transition and operations of any new software that the client purchases. VPN introduction is a case in point.
  3. Handling evolving client needs without a glitch, starting with server monitoring initially, and as the client's trust in Justo and our rapport with them grew, handling server maintenance, server installations (close to 50 servers) and finally, server configuration as well.
  4. 24/7/365 support to a client who is half way around the world. Yes, the team is available on all days including weekends. And, yes the SLA for initial response on weekends is still 100% at 15 minutes."

Asstes used for the project:

Case study

Improvement of SLA over internal team

Improvement of SLA over previous quarters

Last quarter's initial response SLA

Avg. no. of
tickets handled
per day

% of tickets resolved
per day

The Problem:

Our client a recruiting solutions company based out of New Jersey was in deep tech trouble last year, with the cost of the internal IT team sky-rocketing. The situation was so unsatisfactory that there was no one to do a full KT (Knowledge Transfer) of their legacy systems as Justo took over the reins of their IT services.

The Solution:

After an initial transition period of several technical issues and unforeseen and therefore unplanned for scenarios with some unattended monthlong tickets, Justo overcame all kinds of challenges and streamlined operations ultimately bringing down ticket resolution from 1 month to 24 hours and in the last quarter, improved it to just 8 hours.

Highlights:

  1. Bringing down SLA of initial response down to 15 minutes, 100% of the time. Yes, we have 1 very happy client.
  2. Learning software as deeply as possible to ensure smooth transition and operations of any new software that the client purchases. VPN introduction is a case in point.
  3. Handling evolving client needs without a glitch, starting with server monitoring initially, and as the client's trust in Justo and our rapport with them grew, handling server maintenance, server installations (close to 50 servers) and finally, server configuration as well.
  4. 24/7/365 support to a client who is half way around the world. Yes, the team is available on all days including weekends. And, yes the SLA for initial response on weekends is still 100% at 15 minutes."

Assets used for the project:

On-premise vs. Cloud

In-house Server
Expensive to set up and maintain Difficult to upscale Needs internal admin support

Cloud Server
Affordable, stable and pay monthly Easy to scale up Require internet connection

Internal Storage
Pay for unused resources Upload is location specific Licensed applications to be installed

Cloud Storage
Pay only for what you use Upload from anywhere Comes with built-in applications

On-premise Security
Needs regular updating Data back-up by internal resource Frequent data loss or theft Data recovery is slow and complicated

Cloud Security
Easy to adapt new security measures Instantaneous data back-up Better data resilience Immediate data recovery

Myths about Cloud Computing

Myths Facts
The cloud is expensive. The cost of being in the cloud is entirely up to you. Pay for only what you use.
The cloud is not secure. Has enterprise grade security system and dedicated security professionals.
There less control in the cloud. The cloud is scalable and flexible and therefore affords more control.
The cloud is one-size-fits-all. From public, private or hybrid cloud to software your options are limitless.

Remote Infrastructure Management Services

  • Desktop management
  • Database management
  • Network management
  • IT Asset management
  • Migration services
  • Server support & management
  • Storage management
  • App management
  • NOC services
  • Remote staff augmentation

IT Infrastructure Management Benefits

High levels of service and risk reduction

Minimized downtime & cost savings

Proactive
real-time monitoring

Enhanced productivity & greater ROI